This qualification reflects the role of individuals in a variety of Business Services job roles. It is likely that these individuals are establishing their own work performance. Individuals in these roles carry out a range of routine procedural, clerical, administrative or operational tasks that require technology and business skills. They apply a broad range of competencies using some discretion, judgment and relevant theoretical knowledge. They may provide technical advice and support to a team. 

Career Opportunities:

  • Medical Secretary 

    · Clinical Coding Clerk

  • · Admissions Clerk (Health Services) 

    · Medical Records Officer 

    · Medical Typist 

    · Secretary 

    · Medical Receptionist 

Course Information
  • Theory and some assessments delivered online (requiring reasonable computer skills, internet access, email access and research skills)
  • AIFL may offer this qualification in a blended learning mode in selected locations, depending on student numbers
  • Trainer and IT support is available throughout your period of enrolment Australian Apprenticeships can provide a pathway to a career change for people looking to reenter the workforce and for people who are currently working. Australian Apprenticeships combine work with training in a national recognised qualification.
  • Recognition of Prior Learning and Credit Transfers will be offered to all students, as part of the Pre-Training Review Process
  • Prior to enrolment all applicants will be required to complete a literacy, reading and numeracy assessment to assist with determining eligibility and to identify learning support needs.
  • Students of all abilities are encouraged to apply at any time of the year
  • This program is offered over 51 weeks (Those eligible for Skills First funding hours are approx: 550 hrs)
  • Work placement hours required: 80 hours (if Not done as traineeship)
Qualification Structure
Total number of units = 12 (approximately 550 hours of study) 1 core unit, 11 elective units.
Core Units
BSBWHS302 Apply knowledge of WHS legislation in the workplace
Elective Units

BSBSUS211 Participate in sustainable work practices 

BSBWHS311 Assist with maintaining workplace safety 

BSBCRT311 Apply critical thinking skills in a team environment BSBXCM301 Engage in workplace communication 

BSBTWK301 Use inclusive work practices 

BSBPEF201 Support personal wellbeing in the workplace 

BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment 

BSBMED303 Maintain patient records 

BSBMED302 Prepare and process medical accounts 

BSBMED301 Interpret and apply medical terminology appropriately BSBSTR301 Contribute to continuous improvement 

BSBTEC302 Design and produce spreadsheets 

BSBTEC201 Use business software application 



The student tuition fees as published are subject to change given individual circumstances at enrolment
Fees and Skills First Funding are current at time of issue and are subject to change
Fees and refunds will be inline with the AIFL Fees and Refunds Policy and Procedure
AIFL will endeavour to help find students placement, however placement provision is not guaranteed. Students
are expected to be proactive in finding their own placement
This is not a funded course
* Enrolment fees excludes GST
This training is delivered with Victorian and Commonwealth funding.

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