Student Support Services

AIFL understands the importance of a healthy life balance. We offer a range of support services wether it be personal issues, stress management, study skills, general mental health concerns or financial support & advice our qualified and experienced support officers are here to work with you to succeed.

Australian Institute Of Learning staff can be approached to gain advice on academic and personal issues. Staff at AIFL will offer professional and confidential advice in areas where they can help and will ensure that all efforts are taken to ensure a positive learning experience is achieved.

Whilst all staff employed by AIFL have the responsibility to provide support to all students, the RTO shall nominate a ‘Student Support Officer(s)’ who will be available to all students, on an appointment basis, through the standard RTO hours of business.

AIFL offers support such as,



Our Student support officers provide free and confidential support in a supportive and welcoming environment.

We aim to help our students meet the daily challenges of student life and to achieve their academic potential. We have a commitment to professionalism, confidentiality, respect, and empowerment.

We can provide assistance for counselling for personal, academic and financial / welfare issues for all students studying on/through at AIFL

Should you require assistance contact student support by sending an email to: 

Include your full name, contact number and student identification number and you will be contacted to arrange an appointment. Note: all discussions held are confidential.

Hours of operation: 9am – 5pm, Monday to Friday


Health and Wellbeing

AIFL promotes positive mental health and wellbeing and breaks down any possible stigma associated with mental health and ill-health. Achieving and maintaining good mental health and wellbeing is important for everyone. Everything we do, think and feel has an impact on our health and wellbeing.
The state of our wellbeing affects all aspects of our lives, including our health, productivity and relationships with others.

Our student support officers contributes to protecting the health, safety and wellbeing of all our students.
Student support officers will asses the situation and may referrer a student to a Wellbeing psychologist or social worker to provide a variety of services, initiatives and resources in supporting the mental health a student may be facing, such as


  • Medical services

  • Counselling and psychological services

  • Crisis and emergency help

  • Assault & Discrimination reporting and help



Financial Support

Transitioning into study can be a big challenge on an individual, family, and sometimes community level. When there are other financial barriers going on in your life, it can be hard to dedicate enough time to keeping up with your studies if finances are a problem.
This is where our Student Support officers come in.

They will assess the following admissions pathways, peer mentoring, academic learning support, advice on financial assistance and where to access emergency financial assistance.

Student Support Officers can help you with financial issues impacting your studies, such as:

  • Finding study difficult

  • Homelessness

  • Centrelink issues

  • Time management

  • Course payment plans


Please note: Australian Institute Of Flexible Learning does not provide financial advice



Here is a list of mental health support services a student can be referred to or contact outside of AIFL

Some of these services are available 24 hours / 7 days a week, 

Beyond Blue

Beyondblue is one of the most popular mental health organisations in Australia that provides comprehensive resources related to mental health issues and disorders. They are a non-profit organisation that aims to increase mental health awareness and understanding of depression and anxiety to reduce social stigma.

The organisation envisions that the Australian community will be able to have a greater understanding of depression and anxiety to be able to empower and help those who are affected by it. They believe that mental health disorders do not choose their victims, which inspires beyondblue them to give help and support to all who needs it. To find out more, visit their website at

Life Line

Lifeline is an Australian charity that aims to save lives, offer support during crisis and stop the increasing number of deaths due to suicide. This group provides a 24/7 information and support services online. If anyone needs help or support, he/she can chat directly to their crisis support.

They also provide downloadable materials that have links to services on different mental health problems. Additionally, they provide financial help to improve mental health services by partnering with MLC foundation.

They also have a hotline (13 11 14) that any struggling Australian can use to call during times of crisis or emergency. To find out more, visit their website at

The Mental Health Foundation VIC

The Mental Health Foundation of Australia was established in Victoria over eight decades ago and is the oldest Mental Health Association in Australia. This group supports professionals and patients, as well as the concerned loved ones who are directly affected by mental illness. The group aims to provide education and works with the government to ensure high standards of the practice and training of mental health carers.

Aside from that, they initiate research and make recommendations from the results they have, as to ensure the best implementation of mental health related services. They also support other groups that promote mental health and tear down the negative perception of people with mental illness. To find out more, visit their website at

Head Space

Headspace is a National Youth Mental Health Foundation in Australia that provides a timely intervention for mental health issues for young kids age 12 to adulthood. This website makes it easy for those individuals who are experiencing mental health issues to seek help and support.

The services that are delivered by headspace cover the essential parts of a person’s daily life activities that have a direct effect on his/her mental and physical functionality. Headspace also provides support for individuals who suffer from alcohol and drug addiction and more importantly, assist individuals to become effective members of the community through a work and study program that will keep the youth from addiction. To find out more, visit their website at

Student Support Officer: Olivia & Jas

1300 854 987


Students can contact the student support officer directly or via student administration and an appointment will be organised as soon as practical.

Hours of operation: 9am – 5pm, Monday to Friday

All support services are at no additional cost to the students.